Trouble shooting

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Trouble shooting

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Situation

UpdateToolFailure

Download failure in Update Tool (since CPA v4.0.9) or Firmware Loader

 

Valve shows rotating 8 on display (valve is in bootloader mode) after start download a firmware over CPA.

BootloaderDisplay

Rotating 8 on display

 

Solution

Disconnect the USB cable

Disconnect the power cable

Reconnect the USB cable

Reconnect the power cable

 

If the CPA now reconnects

Open Update Tool (since CPA v4.0.9) or Firmware Loader

Start firmware download again

Problem should now be solved and otherwise start the download again

 

If the CPA does not reconnect

Start CPA local (computer) if no local version is available than see Update

OpenOfflineCPA

Open Offline CPA

Open Update Tool (since CPA v4.0.9) or Firmware Loader

Select the valve firmware and start download

If the update fails immediately could it be possible that it is a spare masterboard? In this case the update is locked and will not work.

(Optional) Open CPA again

(Optional) Open Update Tool

(Optional) Select other firmware for download (example Motion Controller Firmware)

Problem should now be solved and otherwise start the download again